DELIVERY

The delivery in Spain Peninsular are 1-2 working days (Monday - Friday) from receipt of the order amount, depending on who has made the payment before or after 13.00. Except in orders for weddings and other celebrations, which depends on the number of articles in question, and in articles where a longer period is specified.

For the Balearic Islands, the Canary Islands, Ceuta, Melilla and other countries prior consultation delivery customer service.

 

Warranties and refunds

Give Andalusia's priority is total customer satisfaction. Therefore, we accept returns in the following cases:

- If the packaging or products are damaged, indicating the carrier you do not accept the order at the time of receipt.

- If the product is not in good condition, or simply you think that misses the expected quality.

In this case, you must send an e-mail to info@regala-andalucia.com indicating the following:

- The order number.

- Products that want to return and the reason for the return.

- To change the products by others, or to reimburse the amount of the purchase.

To make the refund must fulfill the following requirements:

- The product must be returned within 14 days from the date of delivery of the order, sending in the original packaging.

- No returns will be accepted in the case of customized products, even when the weight of the product in question is less than 75% of their weight. In this case, you will be informed by e-mail and if requested, we will send the product back freight collect.

- Upon receipt of your e-mail, we will tell you how to return the product. Gourmet gifts online bear the cost of returning if the product does not meet our quality standards.